![]() Smart Sure provides flexible insurance protection for all home appliances and wanted to scale its website engagement and increase its leads. Scale support using FAQ bots and significantly reduce support costs.Īn interesting insurance chatbot example is that of Smart sure. Increase site conversions and provide a digital avenue for online customers to get to know your policies and products. You can proactively reach out to every single customer and reduce their waiting time to get in touch with an agent. You’re also assured that all the information that customers get is reliable and accurate. This way, all basic queries of customers are taken care of and your agents are relieved of rudimentary tasks. Bots can be fed with the information on companies' insurance policies as common issues and integrate the same with an insurance knowledge base. Providing answers to policyholders is a leading insurance chatbot use case. Instead, your AI chatbot can act as the first line of agents. Naturally, they would go looking for answers from agents who can guide them through different policies and products and suggest what would be ideal for them. Before spending their money, they need to have a holistic view of the policy options, terms and conditions, and claims processes. Answer Policyholder Queries and Generate LeadsĪ potential customer has a lot of questions about insurance policies, and rightfully so. In the following article, you get a deeper understanding of how you can use chatbots for insurance. If you’re also wondering how chatbots can help insurance companies, you’re at the right place. Companies are still understanding the tech, assessing the chatbot pricing, and figuring out how to apply chatbot features to the insurance industry. ![]() Research suggests that as many as 44% of consumers are willing to buy insurance claims on chatbots.īut, even with this high demand, chatbot use cases in insurance are significantly unexplored. Leading this digital transformation in insurance are chatbots. With changing buying patterns and the need for transparency, consumers are opting for digital means to buy policies, read reviews, compare products, and whatnot. As soon as we hear the word ‘insurance’, we picture endless policies, legal procedures, and ample paperwork.īut thanks to new technological frontiers, the insurance industry looks appealing.
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